Description
- Overall accountability of managing agent targets and productivity.
- Supporting on ground initiative executions by working together with Regional M-Pesa Leads and others.
- Drive actionable commercial insights and direct on how to be acted upon on Agent productivities.
- Develop and execute Agent management tool (Dashboard) based on their segmentation.
Key Accountabilities And Decision Ownership
- Develop a strong dashboard for segmented agents for strategic Agent management and control.
- Ensure continuous M-Pesa agent targets and performance management
- Work with Regional M-Pesa Leads for product and service execution and support.
- Develop and manage agent loyalty programs
- Work with Reporting and Product teams for technical and analytical insights; develop appropriate operational reports for on ground execution and team support.
Core Competencies, Knowledge And Experience
- Excellent analytical and logical reasoning skills translated from customer insights and different reports
- Excellent communication skills
- Strong stakeholder management skills
- Ability to anticipate customer, competitor and market dynamics
- Able to challenge the status quo
Must Have Technical/professional Qualifications
- 2+ years’ experience industry or functional experience.
- Bachelor degree in Actuarial Science, Data Science , Economics/Finance, Marketing or its equivalent.
- Strong analytical skills, use of SQL, power BI, click or any other business insight tool.
- Build and maintain relationship with key stakeholders in the value chain.
- Mobile financial services experience would be advantageous.
- Technical knowledge on data analytics and experience would be advantageous.
- Skills on managing large base of partners
Key Performance Indicators
- Drive productivity of M-Pesa agent base
- Accurate and timely delivery of Initiatives for execution and business support
- End to end execution of Sales Initiatives, Agent targets and performance Managements
- Quality support to team and stakeholder alignment
Skills
- Dynamic Prioritisation and Multi Tasking
- Business Partnering
- Requirements Analysis
- Change and Adaptability
- Data Driven Decision Making
- Complexity Management
- Expert Communication
- Drives Continuous Improvement
