Description
- Overall accountability of proactively supporting the M-Pesa Business regional customers
- Drive and responsible for M-Pesa Business regional service management (trainings)
- Manage M-Pesa Business regional customer’s projects
- Monitor M-Pesa Business Regional performance and cross sell M-Pesa products
Key Accountabilities And Decision Ownership
- Overall responsible for supporting the M-Pesa Business regional allocated accounts
- Manage service delivery for the regional accounts and cross sell other M-Pesa products
- Support to accelerate regional performance and drive initiatives for revenue growth
- Manage M-Pesa Business regional new and existing customer’s projects
- Initiate and conduct end to end new trainings and re-trainings for the regional business accounts
- Responsible for reactivations of dormant, droppers and stoppers regional business accounts
- Working closely to support sales team to identify new potential growth areas
Core Competencies, Knowledge And Experience
- Strong Business Acumen
- Strong stakeholder management skills
- Excellent project management skills
- Excellent communications and reporting skills
- Able to challenge the status quo
Must Have Technical/professional Qualifications
- 3+ years’ experience industry or functional experience.
- Bachelor degree in Business Administration, Economics, Actuarial Science, Marketing or its equivalent.
- Analytical skills.
- Build and maintain relationship with key stakeholders in the value chain.
- Telecommunications experience would be advantageous.
- Project knowledge and experience would be advantageous.
Job Responsibility
- Ensures solution support is provided to sales teams, strategic partners, internal teams and business customers regarding technical, non-customised solution design products and activities;
- Supports key customers during all phases of pre-sales, solution design, implementation and post-sales changes and helps create a landscape for increasing cross-selling opportunity;
- Supports product development teams on preparation and life-cycle of Vodafone products/services and captures and implements process or product changes to the solution design;
- Provides sales, marketing and engineering feedback on current and future product requirements;
- Maintains up-to-date and comprehensive knowledge of Vodafone�s and the industry�s products and/or services;
- Understands customer needs and factors for their digital transformation process through Vodafone solutions.
