- Speak to customers, either face to face or over the phone
- Gain an understanding of customers' diverse and specific business needs and apply product knowledge to meet them
- Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them
- Carry out cold calling to create interest in products and services, generate new business leads and arrange meetings
- Identify and develop new business through networking and follow-up courtesy calls
- Prepare and deliver presentations and demonstrations of software to customers
- Market and promote a portfolio of products by writing and designing sales literature and attending industry events
- Maintain awareness and keep abreast of constantly changing software systems
- Develop effective sales plans using sales methodology
- Provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
- Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas
- Meet sales targets set by managers and contribute to team targets
- Network with existing customers to maintain links and promote additional products and upgrades
- Handle hardware or software problems and faults, referring on to specialist technical colleagues where appropriate
- Respond to tender documents, proposals, reports and supporting literature
- Manage workload to organise and prioritise daily and weekly goals
- Contribute to team or progress meetings to update and inform colleagues.
- Travel when needed to meet customer to complete a sale and follow-up for existing and new leads from that region.
- Carry out Training of the product for new customer when needed.
