Job Title: Senior Relationship Manager, Institutional Banking
Reporting Line: Senior Manager, Institutional Banking
Location: Central Zone - DodomaJob Purpose
The objective to grow and retain a portfolio of Institutional Banking clients (both Government and Private Institutions) by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is given to provide a full array of customized financial solutions and services tailored to meet the growth needs Institutional clients.
Main Responsibilities
Relationship Management and Business growth- 70%
- Manage existing customer relationships through regular contacts and visits by ensuring customers banking needs are addressed effectively in a timely manner.
- Partner with product team and other internal staff to deliver a clear account plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products by capitalizing on bank’s competitive attributes e.g. Network, balance sheet, brand etc.
- Identify and develop a target pipeline and aggressively market for new profitable institutional customers and exploit cross selling opportunities.
- Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Manage the development of prudently priced assets, cost-effective long-term liability with reputable institutions and organizations in order to ensure Bank’s maximum profitability.
- Identify and take ownership of sales leads generated for the bank; Ecosystem banking – Corporate Banking, Business Banking and Retail Banking
- Manage the product partners to ensure that work standards and quality work output targets are set, achieved and maintained.
Customer Service Quality and Efficiency – 20%
- Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier on-boarding. experience and advisory service to new and existing institutional Customers.
- Performing a proactive liaison role between customers, client service delivery team and back office service fulfilment and credit functions.
- Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
- Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
- Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank
- Develop and implement a client-calling schedule to visit all clients in the portfolio.
- Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
- Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
- Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Proactively manage client portfolio in compliance with regulatory environment, keeping up with bank’s guidelines, policies and procedures to mitigate financial loss and fraud within the bank.
- Maintain a high standard of operational controls including adherence to Risk Management and Compliance guidelines.
- Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes and regulations.
- Consult with staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit worthy and within the policies of the bank.
- Manage the Institutional Banking liability & loan book within the bank’s risk appetite statement.
- Prepare quality clients credit applications for submission to CREDCO.
- Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
- Ensure proper record keeping in all documents submitted by clients for services at the bank
Skills and Knowledge
- Extensive knowledge of general banking practices, policies, procedures and regulatory environment.
- Current knowledge of different industry sectors and sector risk profiles/ trends
- Possess an intimate understanding of Institutional competitor activity, drivers, products, strengths, vulnerabilities, market-share and client base accordingly to meet business objectives.
- Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
- Strong customer relationship and sound understanding of bank’s products, policies and procedures.
- Analytical: identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind.
- Fluent in verbal and written communication in English and Swahili.
- Strong in numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios,
- Persuasive: Enjoys selling and negotiating, changes the opinions of others, convincing with arguments.
- Strong computer skills i.e. Word/Excel/Power point.
- Bachelor’s degree or its equivalent in Economics, Business Administration, Finance, Marketing Statistics, Research or other relevant studies from recognized higher learning institutions
- Master’s Degree in Business Administration or Business-related field is an added advantage.
- A minimum of 5 years’ experience in Relationship Management managing government and other public sector clients.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Application Deadline: 09th March 2021.
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Head; Personal Banking
Job Purpose
Provide leadership and ensure that the Personal Banking function is catering to the various needs of personal segment by offering adequate custom-made solutions and products through effective customer and client relationship management.
Job Purpose
Provide leadership and ensure that the Personal Banking function is catering to the various needs of personal segment by offering adequate custom-made solutions and products through effective customer and client relationship management.
Main Responsibilities
- Implement the overall client segment strategy, annual business plans, policies and procedures for Personal Banking client segment, to support functional and organizational business strategy.
- Work closely with key stakeholders to leverage business opportunities.
- Ensure that the Bank is moving forward with stretched objectives regarding the Personal Banking customer segment
- Fully effect execution of rigorous sales management disciplines across the segment
- Work closely with Head Retail Products & Channels in product development projects during several phases: initiation, analysing, realisation, implementation and evaluation phase.
- In collaboration with Retail Products & Channels oversee the development of value proposition and regularly re-evaluate the Personal Banking segment's needs and preferences
- Carry out appropriate actions to improve the Personal Banking service quality and delivery
- In collaboration with Branch Network ensure sales force meets targets
- Manage change and ensure sales culture is embedded and sustained.
- Responsible in implementing the organizational transformation in all aspects: cultural, technology and service
- Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
- Lead in building Banks profile through strong internal, external networking, alliance building, collaboration and relationship management
- Proactively nurture and leverage, sustainable robust stakeholder relationships, coalitions networks: internal and external
- Identify opportunities for process improvements and drive for gap resolutions
- Represent the Bank with respect to the area of responsibility, acting as an interface with the regulator, government bodies where necessary
- Recognize and exercise sound commercial judgement, respond and resolve issues appropriately
Attributes
- Business understanding of banked and unbanked customer base, market segments, products & services, knowledge of government policies relating to banking, BOT regulations, bank policies & procedures
- Sound understanding of banking operations and systems.
- Demonstrated strength in driving operational efficiencies
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
- Excellent oral, written and interpersonal communication, presentation, strong closing, leadership and influencing skills.
- Planning and organizing; Selling and negotiation; Strong Relationship Management skills
- Personal motivation and drive with the ability to work independently and in a collaborative environment
Qualifications and Experience
- University Degree in Economics, Business Administration, Finance, Marketing Statistics or research; MBA is an added advantage.
- Minimum 10 years of relevant banking experience 5 of which must be in a senior role.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Application Deadline: 09th March 2021.
