About Us
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Truly African
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
Position: Datacentre Infrastructure Specialist
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Monitor, Support & Execute efficient & effective 24/7 Data Centre Operations and make recommendations for operations improvements. This includes delivering the following with limited to NO business disruption:
• Server availability to meet business requirements & as per agreed SLA’s
• Server Access to standard
• Server Maintenance
• Server Upgrades
• Server replacements
• Server performance monitoring (utilisation, environmental impact)
Job Description
DC Technical Delivery & Support
• Work embedded as part of a Data Centre execution team and take personal accountability & responsibility for deeply understanding the data centre including all equipment, layouts etc.
• Understand data centre operational plans and how these impact on the role of Data Technician (what needs to be done & when)
• Execute operational plans to standard (time, quality, cost). This includes executing the following technical data centre operations tasks :
o Support the implementation of infrastructure platforms & or their components e.g. Mainframe, Tandem, Unix, Windows, Storage Technologies, Networks
o Support the implementation & monitoring of capacity management & infrastructure Risk / Security Management on various platforms
o Support IMAC activities
o Hardware support on X86/intel based hardware
o Support installation & de-installation & change requests on cabling infrastructure (per SLA’s)
o Change & Configuration management (where applicable) including use of configuration management systems in day to day DC operations
• Configure the infrastructure environment (as above & holistically) as required by the service being implemented or revised.
• Manage end to end DC infrastructure operations delivery – pre (initiation), during & post (review) implementation
• Take accountability for delivery to plan & according to SLA’s, OLA’s, DC, risk, governance & compliance standards to ensure availability, efficiency & effectiveness, risk prevention & overall DC infrastructure compliance throughout an implementation (Run / Change)
• Leverage & coordinate specialised expertise to exercise / advise on Data Centre operations where applicable & relevant (aligned to internal process)
• Proactively identify issues and opportunities while executing day to day DC operational activities & enable the broader DC team to minimise and prevent risk & incidents
• Provide technical information & advice (where applicable) & make recommendations for data centre operations improvements
• Respond to user requests for assistance & ensure reliable, accurate, effect and prompt resolution of user queries
• Proactively educate users on DC facilities and enable their efficient & effective use of available infrastructure
• Proactively monitor the progress and performance of infrastructure implementation & delivery
• Develop, implement and maintain relevant infrastructure data e.g. capacity, layout & space utilisation, installation / de-installation information including implementation & progress updates etc. on appropriate systems (e.g. Service Now)
• Communicate progress & performance data as required to the broader Team & other relevant stakeholders (if required)
• Provide updates to team leader to ensure floor plan & capacity data is maintained
• Provide updates to their installation, de-installation activity stakeholders
• Ensure best practice, process, policy and controls are adhered to, identifying improvements across the data centre and computer room estate
Accountability: DC Monitoring & Evaluation
• Ensure proactive monitoring of all critical systems within required system management tools and in some cases configure systems to enable monitoring
• Analyse system logs, identify potential issues with server systems & implement / escalate recommended actions to resolve / mitigate business risk
• Perform regular system monitoring, verify the integrity and availability of servers, review system and application logs, and verify completion of scheduled jobs such as backups aligned to DC policies, procedures & standards
• Take full accountability for delivering on DC SLA’s and OLA’s using regular monitoring & evaluation as a tool to do so
• Implement document management & governance procedures for all DC operational activity
Accountability: People
• Take ownership for evolving own skills and capabilities aligned to the evolution of data centre technologies (e.g. virtualisation, infrastructure modernisation etc.)
• Contribute to the growth & development of team members by providing / guiding others based on own technical expertise
• Contribute to a high performance team environment & positive culture as a high performing contributor to team goals and objectives
• Work in both full time & standby capacity where required to deliver support on complex delivery
• Support the team as a stand in expert when required in meetings / other forums
• Proactively seek mentorship & coaching from others & consistently seek, respond to & provide feedback with the intention of improving team effectiveness
• Contribute constructively in team meetings – offering expertise and information that benefits the broader team
Education
- National Certificate: Information Technology
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Position: DC-Applications Support Specialist
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Responsible for the support, implementation and service delivery of Core Banking application and business/branch systems both physical and cloud.
Job Description
Education
Job Summary
To manage and oversee the implementation, maintenance and enhancement of Data Centre Operations (Core Banking), focusing on providing the Level 1 and Level 2 support on application configuration and troubleshooting, systems and daily monitoring.
Job Description
Education
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Responsible for the support, implementation and service delivery of Core Banking application and business/branch systems both physical and cloud.
Job Description
- Ensure and support availability of Core Banking, Branch and Payments Systems.
- Act as a single point of contact at all levels of the organisation as well as vendors.
- Ensure the business initiatives for various applications are met and problems are resolved.
- Manage overall solution and service delivery of enhancements and projects.
- Responsible for the Service Management in terms of Incident, problem and change, by ensuring that the systems, methodologies and procedures are in place and followed.
- Manage solutions implementation and rollouts for the Core Banking enhancements.
- Ensure licence management on Core Banking applications.
- Implement industry best practices for solution as well as service delivery.
- Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
- Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
- Ensure all projects, small enhancements and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
- Ensure that proper testing occurs for all Application changes released into the Core Banking environments.
Education
- Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
📌📌📌📌📌📌📌📌📌📌📌📌📌📌📌📌📌📌📌📌
Position: DC Operations Specialist
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To manage and oversee the implementation, maintenance and enhancement of Data Centre Operations (Core Banking), focusing on providing the Level 1 and Level 2 support on application configuration and troubleshooting, systems and daily monitoring.
Job Description
- Responsible for the Support on Data Center and Branch Systems Operations (Core Banking).
- Ensure the Core Banking processing such as EOD and SOD batches are run successful.
- Ensure jobs such as Maintenance, Housekeeping, Run Schedule, Holiday, Report, Parameter and DCS are run successful.
- Ensure proper configurations of products, Password and applications are properly set.
- Daily monitoring, troubleshooting, resolve or escalate to vendors incidents related to the Data Centres operations.
- Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis.
- Analyse and review actual availability levels achieved against SLAs and OLAs.
- Act as a coordination point for changes to availability levels of applications when needed.
- Provide regular reports on availability to the Head of Service Management.
- Agree appropriate actions to maintain or improve availability levels.
- Ensure replication is happening between the Data Centres.
- Responds to and corrects issues related to the operation of Data Centre.
- Develops strategy to ensure future business requirements are addressed on Core Banking as well through projects and enhancements.
- Oversee maintenance and second level support for all applications within the Core Banking infrastructure.
- Work closely with the infrastructure team to ensure availability of Core Banking core systems to service level requirements.
- Lead initiatives on Cost saving Setup and implementation.
- Develop relationships at all levels of the organization as well as with outside vendors and contractors.
- Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
- Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
- Ensure all projects, small enhancements and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
- Ensure that proper testing occurs for all Application changes released into the Core Banking environments.
Education
- Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
