Position: Head of Housekeeping
Rivertrees Country Inn is looking for an experienced person to take the role of Head of Housekeeping based in Arusha Tanzania. The Head of Housekeeping will be responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel. You are also responsible to supervise all housekeeping staff, plan and assign all housekeeping tasks and duties, give training to newly recruited housekeeping employees. You will oversee all the aspects of the housekeeping department and maintain the hotel’s high standards of excellence.
Major Responsibilities
- Overseeing all aspects of the housekeeping department
- Responsible for the cleanliness, orderliness and appearance of the entire hotel
- Ensure that rooms are made as per company standards
- Plan the work for the housekeeping department
- Distribute assignments to housekeeping staff accordingly
- Schedule employees according to occupancy forecast
- Assign new employees to work with experienced staff
- Maintain par stock of guest supplies, cleaning supplies, linen and uniforms
- Develop and implement Housekeeping Standard Operating Procedures
- Prepare reports for Management Information
- Attending and resolving guest complaintsReporting and coordinating maintenance schedules for rooms and public areas with the maintenance department
The ideal candidate for this position will be able to demonstrate that they are:
- Tanzanian National
- Self-motivated
- A team motivator
- A problem solverHighly adaptable
- Detail-oriented
- Result-driven
- Flexible
- Customer centric
- Able to stay calm under pressure
Essential Skills, Qualifications and Experience
- Satisfactory levels of spoken English and Kiswahili
- Diploma in a subject related to housekeeping and accommodation management
- Minimum of three (3) years working in a similar role especially in the hospitality industry
- Excellent customer skills and service
- Time management skills
- Strong leadership skills
- Knowledge of health and hazards relevant to Housekeeping
- Excellent decision making abilities
- This role can be very challenging and demanding and as such, we kindly ask that only serious candidates apply.
Position: Sales and Marketing Executive
Rivertrees Country Inn is looking for a dynamic and experienced person to take the role of Sales and Marketing Executive, based in Arusha Tanzania. The Sales and Marketing Executive will be responsible for developing and implementing sales and marketing strategies in order to attract more people into the hotel and hence generate more sales. You will oversee many aspects of a marketing campaign throughout the entire life span of a product, service or idea.
Major Responsibilities
- Overseeing and developing marketing campaigns
- Identify new markets and business opportunities and increase sales
- Represent the hotel in various events and exhibition
- Conduct daily sales calls and arrange site inspection by corporate clients
- Developing and implementing the hotel’s social media strategy in order to increase our social media presence and improve our marketing and sales effort
- Responding to customers regarding their social media messages and requests
- Following up on incoming leads and working on converting them to sales
- Actively communicating with social media followers and customers through channels including Facebook, Instagram, Trip advisor, Booking.com etc.
- Providing excellent customer service with great attention to details in both written and audio/video responses
- Offering advice/suggestive selling and product knowledge to an engaged customer base
- Design and assemble information packages i.e. brochures, promotional materials, welcome kit, souvenirs etc.
- Bring in direct guests through online marketing and advertising
The ideal candidate for this position will be able to demonstrate that they are:
- Tanzanian National
- Familiar with digital and online marketing methods
- A strong communicator
- Highly motivated
- Flexible
- Organized
- Proactive
- Thorough
- Able to work under pressure
- Customer centric
- Outcome-driven
Essential Skills, Qualifications and Experience
- Outstanding levels of both written and spoken English and Kiswahili
- Educated to college/university level in a subject related to graphic design
- A minimum of two (2) years working as a graphics designer and a sales and marketing personnel
- Proficient in creative copy-writing
- A social media savvy
- Creativity and writing skills
- Commercial awarenessExperience with graphic design software such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Inscape, Gimp etc.
- This role can be very challenging and demanding and as such, we kindly ask that only serious candidates apply.
How to apply:
If you are interested in the position, please submit your CV, by formal email to interview@rivertrees.com. In your email please answer the following questions:
As head of Housekeeping, what is your style of Supervision?
Provide an effective method you have used to ensure that work meets specifications and standards.
Share an experience in which coordinating activities with other departments helped you to ensure that services were provided in a timely manner.
The subject line for your email should be: “Title of job you are applying for i.e Head of Housekeeping”
Do NOT include other attachments. Rivertrees Country Inn will treat all information with the utmost confidentiality and we will only contact you if your application is to be taken to the next stage of the recruitment process.
The closing date for this application is 09th November 2020.
