VODACOM
Full Time / Part Time: Full Time
MODE OF APPLICATION: APPLY ONLINE
Description
JOB PURPOSE
To own the M-Commerce products support and ensure effective performance of M-Commerce products and services.
KEY ACCOUNTABILITIES
• Supporting the Customer Service and Distribution Divisions, define and monitor the customer experience for consumer, business and distribution users of the M-Commerce systems, including testing of changes, training of customer facing teams, and 2nd line support for distribution and business customers.
• Maintain business relationship with 3rd parties and ensure SLAs maintained on customer queries resolution.
• Work with Customer service team and all internal business units to track queries out of SLA as reported on the back office dash board.
• Supporting the Sales and Distribution Divisions, manage sales activation process for distribution and business customers on the M-Commerce systems.
• Supporting the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and reconciliations.
• Perform M-Commerce product operations and processes, including reconciliation with 3rd parties, and performing operational reports to support finance, sales, distribution and customer service teams.
QUALIFICATIONS & EXPERIENCE
• 5-10 years’ relevant experience in M-Commerce environment, having being exposed to all disciplines.
• Relevant post graduate diploma or degree, commercial focus preferred
• Management experience will be added advantage
• Swahili & English (fluent)
CORE COMPETENCIES
• Operational Management – experience with management of large teams achieving deadlines
• Partner Management – delivery of results through partners and SLA’s
• Customer focused – passionate about delivery of results to internal and external customers
• Commercially astute – solid understanding of market, competitor, & customer
• Process and Control Oriented – solid understanding of key cross-functional processes touching MCommerce; able to play an efficient role; able to spot optimization and risk management opportunities
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
• Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor, Excel and PowerPoint skills a distinct advantage
Skills
- Dynamic Prioritisation and Multi Tasking
- Business Partnering
- Ownership
- Resilience
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
