Job Details
Seniority Level
Mid-Senior level
Industry
- Transportation/Trucking/Railroad
Employment Type
Full-time
Job Functions
- Management
- Manufacturing
SCOPE OF WORK
The workshop manager will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.
DUTIES, RESPONSIBILITIES & AUTHORITIES:
A) Duties & Responsibilities:
- Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
- Ensure supplies are ordered for each job.
- Assist with quoting, project management, materials purchasing, and quality checks.
- Ensure correct job numbers are used and that time records are correct.
- Provide oversight and check job estimates.
- Manage inward goods, checking quantities, dispatching goods and receipting invoices
- Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify appropriate courses of action.
- Develop and implement systems to record, file, and store information pertaining to client inquiries.
- Identify staff that requires on-going training and implements training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
- Provide feedback to staff that is not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business.
B) Authorities:
1. Within the Department: With all related staff.
2. With other Departments: With all departments.
INTERNAL DYNAMICS
A) Within the Department: All Departments
B) With other Departments: All Departments
EDUCATION & EXPERIENCE:
- Bachelor degree. (Diploma/Degree)
- Experience: Not less than 5 years in an executive management position.
Professional Certification:
- Companies worked before.
- Fluent in English & Kiswahili
- Computer literacy.
Working Conditions
- In and outside the office.
- No or very limited exposure to physical risk
Note:
To perform this job successfully, an individual must be able to perform each essential
Duty satisfactorily. The requirements listed above are representative of the knowledge, skill,
And/or ability required and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
